Four Square Scotland

Visiting Housing Support (Community-Based Service) Statement of Aims and Objectives Service Overview Our Visiting Housing Support service provides flexible, community-based support to individuals and families experiencing, or at risk of, homelessness. The service is registered with the Care Inspectorate and delivered in line with the Health and Social Care Standards. The service is informed by the Beautiful Homes model, recognising the importance of a safe and stable home environment in sustaining tenancies. Aims of the Service • Support people to sustain their tenancies and prevent homelessness (Get a home, Keep a home) • Promote independence, stability, and wellbeing • Deliver person-centred, flexible, and relationship-based support • Empower individuals to build confidence, skills, and resilience • Ensure people feel safe and supported within their own homes Objectives of the Service To achieve these aims, we will: • Deliver tailored support plans based on individual need • Provide support with tenancy sustainment, budgeting, and ‘building confidence and skills to manage accommodation independently’ • Promote health, wellbeing, and access to community resources • Build consistent, trusting relationships • Work in partnership to ensure coordinated support • Ensure staff practice in line with Scottish Social Services Council Codes of Practice • Use feedback and outcomes to continuously improve the service Our Values in Practice Ambition – Empowerment – Respect – Integrity

• All genders
• All ages

Visiting Housing Support is available to people aged 16 and over, and to families, living in Edinburgh who are experiencing, or at risk of, homelessness. Referrals are accepted from anyone, including self-referrals, through the online referral link on our website. Each referral is assessed individually and fairly, without discrimination. Where we cannot offer support, we will explain why.

• Any agency, Court, GP, Health professional, Other, Self-referral, Social work

Referrals can be made by anyone, including the person themselves, family members, friends, justice social workers and other professionals. All referrals must be submitted through the online referral form on our website. All Visiting Housing Support providers in Edinburgh use the same referral pathway. Each referral is picked up by the most appropriate VHS team, based on locality, age and complexity of need. Once a team has accepted the referral, the referrer receives a confirmation email stating which organisation has picked it up. When a practitioner has been allocated, they notify the referrer and contact the person directly to arrange a first meeting. At the first meeting, the practitioner completes an initial assessment, including a risk assessment, covering the person’s housing situation, needs and goals. They then agree a person-centred support plan together, setting out the support to be provided and how often visits will take place. The person must agree to the referral and to receiving support.

referrals@foursquare.org.uk

0131 285 1227

This service covers the City of Edinburgh local authority area only.