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The Housing Access and Support Service

Last updated: 9th July 2024

Type of service:


Need supported:

  • Accommodation / Homelessness
  • Domestic Abuse
  • Financial Inclusion
  • Health / Wellbeing
  • Short-term Prisoners
  • Women
  • Young People


Statutory homeless service. Tenancy sustainment and reduction in repeat homelessness.

Suitability criteria:

  • All genders
  • All ages

Assessment/referral process:

  • Self-referral

Presentation to Aberdeen City Council in person or by phone.

Further Information:

The Housing Access and Support Service within Aberdeen City Council takes presentations from people experiencing homelessness. This includes referral from Justice Social Work and other partners. The service sits on the Civil Monitoring Board of HMP Grampian to help plan for the release of anyone in custody and information is shared from Scottish Prison Service to help plan for and evaluate the outcomes of releases.

When an approach is made, or a referral from Prison a Case Officer is appointed who refers for temporary accommodation and support as necessary, and will work with the customers until a suitable housing outcome is achieved. The majority of temporary accommodation is self-contained fully furnished accommodation from the local authority stock (409 units). There is one 20 space Accommodation Unit which provides en-suite bedsit accommodation in a staffed building. Support is provided both by the Council and contracted services, all of whom work with the customer and other services with the aim of making homelessness rare, brief and non-recurring.